Patient Services

AS FROM 1^ST JULY 2022

Due to the increased costs associated with running General Practices and Patient Medicare rebates have failed to keep pace with inflation and do not reflect the cost of delivering high quality general practice services, we will now need to introduce fees for concession card holders.

Our Practices are private, locally owned and managed and are not subsidised by State or Federal Government. 

The following patients will continue to be bulk billed directly to Medicare & DVA :

Aged Pension – Monday to Friday

DVA Card Holders

NCACCH Card Holders
Children at School – Monday to Friday
Health Assessment and Chronic Disease Management.

          FEES WILL APPLY TO ALL PATIENTS ON WEEKENDS AND PUBLIC HOLIDAYS

                                      ( Except for DVA & NCACCH card holders )

                  If you have any concerns regarding these changes we would encourage you to talk to your Local Federal member of Parliament.                                

            Thank you for your understanding.

THE FOLLOWING FEES RELATE TO BOTH FACE TO FACE (IN SURGERY) AND TELEPHONE CONSULTATIONS

Extra fees may apply for additional services, which will be explained by your doctor.

A medical certificate can only be issued after an examination by a doctor. Please make an appointment if you require a medical certificate for work purposes.

To receive a repeat prescription you will need to see your doctor so that he/she can monitor your progress and response to the medication.

Our practice uses a recall and reminder system to make sure we are looking after your health by promoting continuity of care. The system encourages you to be actively involved in decisions about your health.

Information from your health records tell us which check-ups you are due and when you should visit your doctor. This will help to make sure that important health checks are not forgotten and are performed on time.

The reminder system will also mention tests required to help prevent or detect certain conditions such as diabetes, high blood pressure, high cholesterol and some forms of cancer (particularly cervical and prostate cancer) as well as treatments such as follow-up immunisations.

In some cases, you may also receive reminders in addition to those generated from our practices, for example the Queensland Government Pap Smear Register (for the detection of cervical cancer).

Our doctors follow the guidelines outlined in the Royal Australian College of General Practitioners ‘guidelines for preventive activities in general practice’. These guidelines are based on the recommendations of organisations such as the National Health and Medical Research Council, the National Heart Foundation and others.

Please discuss with your doctor any concerns you have or any further information you would like about the recall and reminder system.

Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. Home visits are undertaken at the discretion of the doctors.

We have a formal arrangement with National Home Doctor Service to provide care outside of our normal opening hours.                                   

Their phone number is 13 7425 (13 SICK)

Visit the Home Doctor Service website. 

If your first language is not English and you would like the help of a translator, please let us know and we will make use of a free service provided by the Department of Immigration and Multicultural Affairs called the Translating and Interpreting Service (TIS). This service is provided to non-english speaking permanent residents or Australian citizens. Multilingual general health information is also available through TIS via the internet. Please do not hesitate to ask us and we will be happy to help you access the information that you need.